At Z-JANS Nutraceuticals Ltd, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

30-Day Returns

You may return eligible products within 30 days of the original purchase date for a refund or exchange, provided that:

• The product is unopened, unused, and in its original condition.
• All safety seals, shrink wraps, and tamper-evident packaging remain intact.
• The product is returned in a resaleable condition.
• You provide proof of purchase, such as your order confirmation or receipt.

Once your return has been received and inspected, we will notify you of the outcome and process your refund or exchange where applicable.

Non-Returnable Items

For hygiene and food safety reasons, we are unable to accept returns or offer refunds on:

• Opened or used food supplements.
• Products with broken or removed safety seals.
• Products damaged due to misuse, neglect, or improper storage.
• Gift cards or promotional items (where applicable).

This does not affect your statutory rights if a product is faulty, damaged, or not as described.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery by emailing support@zjans.co.uk.

To help us resolve your claim quickly, please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product, packaging, and shipping label where applicable.

Where appropriate, we will arrange a replacement, refund, or other suitable resolution at no additional cost.

How to Return an Item

To request a return:

1. Contact our Customer Support team at support@zjans.co.uk within 30 days of receiving your order.
2. Include your order number and reason for the return.
3. Our team will provide return instructions and the appropriate return address.
4. Securely package the item and send it back using a tracked postal service where possible.

Unless the product is faulty, damaged, or incorrectly supplied, customers are responsible for the cost of returning unwanted items.

Refunds

Once your returned item has been received and inspected, approved refunds will be processed to your original payment method.

Please allow:

• Up to 5 business days for your return to be inspected.
• An additional 3–10 business days for your bank or payment provider to complete the refund.

Shipping charges are non-refundable unless the return is due to our error or a faulty product.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders that have not yet been dispatched can usually be cancelled for a full refund. Once an order has been dispatched, it must be returned in accordance with this Returns & Refunds Policy.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Z-JANS Nutraceuticals Ltd
Email: support@zjans.co.uk
Website: www.zjans.co.uk

We are committed to providing excellent customer service and will always do our best to resolve any concerns promptly and fairly.