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User

Privacy Policy

  1. Introduction

Welcome to Z-JANS Nutraceuticals Ltd (“Z-JANS“, “we“, “our“, or “us“).

We are committed to protecting your privacy and handling your personal information in a lawful, fair, and transparent manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, contact us, or otherwise interact with us.

We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy legislation.

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

  1. Who We Are

Z-JANS Nutraceuticals Ltd

Registered in England and Wales

Website: www.zjans.co.uk

Customer Support Email: support@zjans.co.uk

WhatsApp Customer Support: +44 7447 744859

If you have any questions regarding this Privacy Policy or our data protection practices, please contact us using the details above.

  1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Identity Information

  • Full name
  • Title
  • Username or account details

Contact Information

  • Billing address
  • Delivery address
  • Email address
  • Telephone number

Account Information

  • Login credentials
  • Purchase history
  • Wishlist
  • Customer preferences

Order Information

  • Products purchased
  • Order number
  • Order value
  • Delivery information
  • Returns and refunds history

Payment Information

Payments are processed securely by authorised third-party payment providers.

We do not store your complete payment card details.

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Cookies and similar technologies

Marketing Information

  • Newsletter subscriptions
  • Marketing preferences
  • Product interests

Customer Support Information

Information you provide when contacting us through:

  • Email
  • WhatsApp
  • Website contact forms
  • Telephone (where applicable)
  1. How We Collect Your Information

We collect information:

  • Directly from you when placing an order.
  • When creating a customer account.
  • When subscribing to our newsletter.
  • When contacting our Customer Support Team.
  • Through cookies and website analytics.
  • From payment providers and delivery partners where necessary.
  • From publicly available sources where permitted by law.
  1. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders.
  • Deliver products.
  • Process payments.
  • Manage returns and refunds.
  • Respond to enquiries.
  • Provide customer support.
  • Improve our products and website.
  • Detect and prevent fraud.
  • Comply with legal obligations.
  • Send service-related communications.
  • Send marketing communications where you have consented or where permitted by law.

We will only process your personal information where we have a lawful basis for doing so.

  1. Our Lawful Bases for Processing

We process personal information on one or more of the following lawful bases:

  • Performance of a contract.
  • Compliance with legal obligations.
  • Our legitimate business interests.
  • Your consent (where required).

Where we rely on your consent, you may withdraw it at any time.

  1. Marketing Communications

With your permission, we may contact you regarding:

  • Product launches
  • Exclusive offers
  • Promotions
  • Company news
  • Health and wellness content

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails.
  • Contacting our Customer Support Team.
  • Updating your account preferences.
  1. Sharing Your Personal Information

We may share your information with trusted third parties where necessary, including:

  • Payment service providers
  • Courier and delivery companies
  • Website hosting providers
  • IT support providers
  • Marketing service providers
  • Analytics providers
  • Professional advisers
  • Regulatory authorities where required by law

We require all third parties to process your information securely and only for authorised purposes.

We do not sell your personal information.

  1. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place as required by UK data protection law to protect your personal information.

  1. Cookies

Our website uses cookies and similar technologies to:

  • Enable website functionality.
  • Remember your preferences.
  • Improve user experience.
  • Analyse website traffic.
  • Support marketing activities where consent has been provided.

Further information is available in our Cookie Policy.

  1. Keeping Your Information Secure

We implement appropriate technical and organisational security measures designed to protect your personal information against accidental loss, unauthorised access, misuse, alteration, or disclosure.

Although we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

  1. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

  • Fulfil the purposes for which it was collected.
  • Comply with legal and regulatory obligations.
  • Resolve disputes.
  • Enforce our legal rights.

When information is no longer required, it will be securely deleted or anonymised.

  1. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where applicable.
  • Request restriction of processing.
  • Object to certain processing activities.
  • Request transfer of your information where applicable.
  • Withdraw consent where processing relies upon your consent.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

  1. Children’s Privacy

Our website and products are intended for adults aged 18 years or over.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that personal information relating to a child has been collected without appropriate authorisation, we will take reasonable steps to delete it.

  1. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to read the privacy policies of any third-party websites you visit.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or regulatory guidance.

The latest version will always be published on our website with the updated effective date.

  1. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us.

Z-JANS Nutraceuticals Ltd

Customer Support Email: support@zjans.co.uk

WhatsApp: +44 7447 744859

Website: www.zjans.co.uk

  1. Complaints

If you have any concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve your concerns promptly and fairly.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

For further information, please visit the ICO’s official website.