At Z-JANS Nutraceuticals Ltd, we are committed to delivering our premium nutritional supplements safely and efficiently to customers around the world. All orders are carefully packed and dispatched directly from our distribution centre in the United Kingdom using trusted international courier partners.

Countries We Deliver To

We currently offer international shipping to customers in the following countries and regions:

Europe

We deliver to all European Union (EU) member countries.

North America

• United States
• Canada

Oceania

• Australia
• New Zealand

Middle East

• Bahrain
• Kuwait
• Oman
• Qatar
• Saudi Arabia
• United Arab Emirates (UAE)

Asia

• China
• India
• Indonesia
• Kazakhstan
• Malaysia
• Pakistan
• Singapore
• Sri Lanka
• Tajikistan
• Thailand
• Turkey

We are continually expanding our international delivery network. If your country is not listed above, please contact our Customer Support Team before placing your order to confirm whether delivery is available.

International Shipping Charges

Shipping charges vary depending on the destination country, parcel weight, parcel dimensions, and the courier service selected.

For customers placing orders from outside the United Kingdom, we recommend contacting our 24/7 Customer Support Team via WhatsApp or Email before placing your order. Our dedicated team will be pleased to provide:

• A personalised shipping quotation for your country.
• Estimated delivery times.
• Available courier and shipping options.
• Information regarding customs duties, import taxes, and local import requirements.
• Assistance with placing your international order.

Where available, shipping charges will also be calculated and displayed during checkout before payment is completed.

Please note that all shipping and delivery charges are payable by the customer, unless expressly stated otherwise by Z-JANS Nutraceuticals Ltd.

Order Processing

Orders are normally processed within 1–2 business days after successful payment, excluding weekends and UK public holidays.

During busy periods, product launches, or promotional events, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Estimated Delivery Times

Delivery times vary depending on the destination country, courier service, customs clearance procedures, and local delivery conditions.

Any delivery times provided are estimates only and should not be considered guaranteed delivery dates.

Z-JANS Nutraceuticals Ltd is not responsible for delays caused by customs inspections, adverse weather conditions, transport disruptions, courier delays, or other circumstances beyond our reasonable control.

Customs Duties, Taxes & Import Charges

All international orders are dispatched from the United Kingdom.

Our product prices and shipping charges do not include:

• Customs duties
• Import taxes
• VAT/GST
• Brokerage or customs clearance fees
• Any other government-imposed charges

These charges are determined by the customs authorities of the destination country and remain the sole responsibility of the customer.

As customs regulations vary from country to country, Z-JANS Nutraceuticals Ltd has no control over these charges and cannot estimate or guarantee the amount payable.

Import Regulations

By placing an international order, you acknowledge that you are the Importer of Record and are responsible for ensuring that the products ordered comply with all applicable laws, customs regulations, and food supplement import requirements in your destination country.

Some countries may restrict or prohibit the importation of certain food supplements or ingredients. We strongly recommend checking with your local customs authority before placing an order.

Z-JANS Nutraceuticals Ltd cannot accept responsibility for products delayed, refused, confiscated, destroyed, or returned by customs or other regulatory authorities.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Z-JANS Nutraceuticals Ltd cannot be held responsible for failed deliveries, delays, or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

Refused, Unclaimed or Returned Shipments

If an international shipment is:

• Refused by the customer;
• Returned due to an incorrect delivery address;
• Unclaimed;
• Returned because customs duties or import taxes have not been paid; or
• Returned due to failure to comply with local import requirements,

any refund (where applicable) may be reduced by:

• Original shipping charges;
• Return shipping costs;
• Customs duties or clearance charges;
• Courier handling fees; and
• Any other reasonable costs incurred by Z-JANS Nutraceuticals Ltd.

If a shipment is abandoned, confiscated, or destroyed by customs authorities or the courier, no refund will be payable except where required by applicable law.

Lost or Damaged Shipments

If your order arrives damaged or appears to have been lost during transit, please contact our Customer Support Team as soon as possible.

Where appropriate, we will investigate the matter with the courier and work with you to reach a fair resolution.

Customer Support

If you have any questions regarding international shipping, delivery charges, customs procedures, or import requirements, please contact our 24/7 Customer Support Team before placing your order.

Our team is available via WhatsApp and Email and will be happy to assist you with:

• International shipping quotations.
• Delivery estimates.
• Courier options.
• Customs and import guidance.
• Order assistance and tracking enquiries.

WhatsApp: +44 7447 744859

Email: support@zjans.co.uk

We are committed to providing prompt, professional support and ensuring a smooth and hassle-free international shopping experience.

International Shipping Terms & Conditions

1. All products are dispatched exclusively from the United Kingdom.
2. International shipping is currently available to the countries listed in this policy. We reserve the right to amend, add, or remove delivery destinations at any time without prior notice.
3. Shipping charges are calculated according to the destination country, parcel weight, dimensions, and courier service selected.
4. Customers outside the United Kingdom are encouraged to contact our Customer Support Team via WhatsApp or Email before placing an order to obtain an accurate shipping quotation.
5. All shipping and delivery charges are payable by the customer unless expressly stated otherwise by Z-JANS Nutraceuticals Ltd.
6. Customers are the Importer of Record and are responsible for complying with all import laws and regulations applicable in the destination country.
7. Customs duties, VAT/GST, import taxes, brokerage fees, customs clearance charges, and any other government-imposed fees are the sole responsibility of the customer.
8. Z-JANS Nutraceuticals Ltd is not responsible for delays caused by customs authorities, courier services, severe weather conditions, transport disruptions, or other events beyond our reasonable control.
9. Customers are responsible for ensuring that the products ordered are permitted for import into their destination country.
10. If a shipment is refused, returned, undeliverable, or abandoned due to customer-related reasons, the customer will remain responsible for the original shipping charges, return shipping costs, customs charges, and any associated handling fees.
11. Delivery and shipping charges are non-refundable once an order has been dispatched, except where required by applicable law or where the return results from a faulty, damaged, or incorrectly supplied product.
12. Risk in the goods passes to the customer upon delivery to the delivery address specified in the order.
13. These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising in connection with international orders shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.

Thank you for choosing Z-JANS Nutraceuticals Ltd. We appreciate your trust in our products and look forward to delivering premium-quality nutritional supplements to customers across the globe.